Refund policy — Unfortunately coaching sessions and test packages are non-refundable. Of course if there are extenuating circumstances, please reach out and we will do our best to work with you.
Delivery policy — When tests packages are ordered, shipping costs within the US are at no additional fee to the customer. Test packages are typically shipped within 2-3 business days of order placed via website.
Cancellation policy — If you would like to reschedule a scheduled appointment, use the link provided in the confirmation email and follow instructions to reschedule. Cancellations can be requested by email up to 24 hours in advance of appointment, and will be responded to on a case-by-case basis. We recommend you speaking with a coach prior to booking a session to ensure you are comfortable with the options you book.